Shipping & Return Policy

At Nature Fairy, every product is handcrafted fresh with care. This means we take a little extra time to prepare and ship your order. Thank you for supporting our small-batch, handmade approach.

• We ship from the United States to most countries worldwide
• Carriers include USPS, DHL, and FedEx
• Real-time international rates are provided via Easyship at checkout
• Customs documentation is automatically generated
• Import duties, taxes, and fees are the customer’s responsibility
• Orders may be canceled for countries with import restrictions

• Processing time: 1–3 business days (excluding weekends & holidays)
• USA delivery: 3–5 business days
• Canada / UK / Australia: 7–14 business days
• Other countries: 10–21 business days
• Customs inspections may cause delays

Once your order is handed to the shipping carrier, delivery is outside our control. Customers are responsible for monitoring tracking and contacting the carrier if issues arise.

• Optional Shipping Protection is available at checkout
• Protected orders qualify for assistance with lost, stolen, or damaged claims
• Without protection, delivery issues must be handled directly with the carrier

Natural oils and butters may melt in high temperatures. Melting does not affect product quality and is not grounds for a refund.

• Ensure your shipping address is entered correctly
• Returned packages require reshipment payment
• Reshipment invoices must be paid within 72 hours
• No refunds for address-related shipping errors

Contact us immediately at orders@naturefairystore.com if you need to update your address.

• Customs duties and import taxes are not included
• Customers must ensure products are permitted in their country
• Returned or refused packages are not refundable

• Shipping Protection is required for claims assistance
• Damage must be reported within 48 hours with photos
• Replacements are assessed case by case

All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds except for damaged or incorrect orders reported within 48 hours.

We are not responsible for delays caused by events beyond our control, including natural disasters, weather, customs delays, or government actions.

This policy may be updated at any time. Please review this page periodically.
Last updated: January 01, 2025

Email us at orders@naturefairystore.com. We’re happy to help!