Refund Policy

Due to the handmade and personal nature of our products, all sales are final and non-refundable unless explicitly stated otherwise in this policy.

If your order arrives damaged, incorrect, or is lost in transit, contact us within 30 days of your order date at info@naturefairystore.com.

Requests submitted after 30 days cannot be accommodated.

Reported issues are reviewed carefully. Most cases qualify for a replacement. Store credit or refunds may be issued at our discretion.

• Returned orders due to incorrect addresses will require reshipment payment
• Refunds (if requested) exclude shipping and include a $20 handling fee

Variations in texture, scent, or appearance are normal. Melting during transit does not qualify for refunds.

Review ingredient lists carefully and perform a patch test. Nature Fairy is not responsible for allergic reactions.

• Digital products & gift cards
• Opened or used items
• Final sale or subscription items after cancellation window

We reserve the right to refuse refunds, replacements, or future orders in cases of suspected policy abuse.